Procedures 

Subscription to AXA Schengen

Purchasing an AXA Schengen insurance policy is done on www.axa-schengen.com website. The one who pays may be different from the insured. Once payment is accepted, the following documents will be available for download and will be sent by e-mail:

• General Terms and Conditions
• Special Conditions – they include the identity of the insured party, the cover provided, etc.
• Insurance Certificate. It must be printed out and submitted to the consulate or embassy.

Axa Schengen covers up to 90 consecutive days.

Period of grace of 15 days

According to EC regulation No 810/2009 of 13 July 2009, if the trip to the Schengen area is postponed by 15 days or less, AXA Schengen will cover with the same conditions and with the same duration that was initially planned. For instance, if an insured initially planned to stay in the Schengen area from January 1st till March 30th. If the actual entrance in the Schengen area is on January 14th, the insured will be covered from January 14th until April 13th.

Reimbursement if the consulate refuses to issue the visa

If the consular authorities refuse to issue your visa, AXA Assistance will refund the full price of the policy, subject to presentation of the letter of refusal. The reimbursement will use the same method as the initial payment (e.g.: credit card).

The right of renunciation

The insured party, AXA Assistance or one of their representatives may renounce the contract within 14 days following subscription to the insurance policy. This right applies to travel insurance contracts longer than one month. Renunciation by the insured party may be notified by electronic mail, but must be followed by a registered letter addressed to AXA Assistance, Avenue Louise 166, B-1050 Brussels, Belgium.

Attention! When entering the Schengen area, the traveller must be able to present proof of medical insurance with his/her visa.