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Procedures 

Subscription to AXA Schengen

Purchasing an AXA Schengen insurance policy is done on www.axa-schengen.com website. The one who pays may be different from the insured. Once payment is accepted, the following documents will be available for download and will be sent by e-mail:

  • General Terms and Conditions
  • Special Conditions – they include the identity of the insured party, the cover provided, etc.
  • Insurance Certificate. It must be printed out and submitted to the consulate or embassy.

Axa Schengen covers up to 90 consecutive days.

Reimbursement if the consulate refuses to issue the visa

If the consular authorities refuse to issue your visa, AXA Assistance will refund the full price of the policy, subject to presentation of the letter of refusal. The reimbursement will use the same method as the initial payment (e.g.: credit card).

The right of renunciation

The insured party, AXA Assistance or one of their representatives may renounce the contract within 14 days following subscription to the insurance policy. This right applies to travel insurance contracts longer than one month. Renunciation by the insured party may be notified by electronic mail, but must be followed by a registered letter addressed to AXA Assistance, Avenue Louise 166, B-1050 Brussels, Belgium.

Attention! When entering the Schengen area, the traveller must be able to present proof of medical insurance with his/her visa.

What to do in case of a medical incident

You must call AXA Schengen call-center in case of a medical incident. Medical assistance professionals will help you 24 hours a day and 7 days a week get the best care you need and the closest to where you are.
If medical expenses are high, AXA Schengen will pay directly the health care provider and you will not have a big expenses during your travel. Hence, AXA Schengen is more than a travel insurance, as it concretely assists its customers when they need help.

Besides, if you have had expenses that need to be refunded, please do so using the following form.

Insurance Ombudsman

The insurance Ombudsman receives complaints against Belgian insurance companies and tries to reconcile the parties.

Ombudsman des Assurances
square de Meeûs 35
1000 Brussels
http://www.ombudsman.be

Languages used

Any communication with AXA Schengen (written, verbal or electronic) may be in French, Dutch, English or Spanish.