Contact us

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Please feel free to visit our affiliation page
to find out how to collaborate with us.

You are an

Please feel free to visit our FAQ page to find
the answer to your question.

How to contact us?



Please use the form below
Our agents will reply shortly


Our advisers are available
at opening hours , from 8h to 17h UTC


*mandatory for following reasons : medical assistance, certificate change, contract change, Submit a Claim/fees, make a complaint, Cancel Contract/Refund

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Reason for cancel contract

Please provide a proof of visa refusal from Embassy

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Important Information:
For security purposes please do not send sensitive information such as bank, debit or credit card details via email. AXA Schengen can not be held responsible for information transmitted in this way.

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Contact the medical assistance
in case of urgency

The number below is an urgency line dedicated only for medical assistance
+32 2 552 53 98
Service open 24h/24,7/7

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Make a claim

You can now make a claim online using our new platform
(in english/french only).