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Medical Assistance

Contact details for medical assistance support

Middle East Crisis

Request extenstion of assistance coverage or refund for a policy in case of flight cancellation

Submit a claim

Easily claim online

Refund: Cooling-off period

Request refund for a policy purchased less than 14 days ago

Refund: Visa refusal

Request a refund because of a visa refusal

Refund: Passing of a traveler

Request a refund due to the passing of a traveler

Modify my policy

Change my policy details or my plan

Request duplicates

Request a copy of your certificate or contract

Submit a complaint

In case of any concerns or complaints about our services

Others

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FAQ

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