Contact us

Select one of the reasons below to get in touch with us

Medical Assistance

Contact details for medical assistance support

Middle East Crisis

Request extenstion of assistance coverage or refund for a policy in case of flight cancellation

Submit a claim

Easily claim online

Refund: Cooling-off period

Request refund for a policy purchased less than 14 days ago

Refund: Visa refusal

Request a refund because of a visa refusal

Refund: Passing of a traveler

Request a refund due to the passing of a traveler

Modify my policy

Change my policy details or my plan

Request duplicates

Request a copy of your certificate or contract

Submit a complaint

In case of any concerns or complaints about our services

Others

Submit your inquiry

⚠️ Important Notice: Microsoft 365 Outage

Due to the ongoing global Microsoft 365 outage, some of our services are currently impacted. - Your insurance coverage remains valid. If you have purchased a policy, your confirmation email may be delayed. - We currently do not have access to our email system and may be unable to respond to incoming requests promptly. We apologize for the inconvenience and appreciate your patience.

FAQ

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