Summary of the conflict of interest policy

1. Introduction

A policy aimed at preventing the adverse consequences that a conflict of interest could cause to a client has been developed. Inter Partner Assistance (hereinafter IPA SA) advocates for the strict application of legal provisions in this regard and also applies the most rigorous standards and norms through our code of conduct. These will be followed up by specific instructions and procedures for the identification and management of potential conflicts of interest.

2. Definition of conflicts of interest

In the context of our insurance and distribution activities, we define a conflict of interest as:

A situation where the interests of IPA SA employees or the distributors, intermediaries, brokers, suppliers, service providers, business partners of IPA SA or a related entity are, directly or indirectly, in competition with the interests of IPA SA or its clients and may potentially harm their interests.

3. Our approach

Inter Partner Assistance strives to avoid any conflicts of interest in its insurance and distribution activities. To achieve this, IPA SA advocates a two-step approach: identification, followed by prevention or management of a conflict of interest.

4. Measures and procedures

Conflicts of interest are evaluated and analysed for each of the IPA SA departments.

The central component in the management of conflicts of interest focuses on the prevention process, including the identification of potential conflicts of interest and adequate training/communication for the staff members concerned.

When deemed necessary depending on the nature of the conflict, other measures shall at least include the following:

  • Measures to control or limit the exchange & use of information
  • Measures to prevent the exercising of inappropriate influence
  • Organisational arrangements
  • Measures to separates the task
  • Measures to control remunerations and other benefits accorded and received
  • Measures of abstention
  • Measure regarding gifts and benefits

5. Information regarding conflicts of interest

If a concrete conflict of interest with a client arises, it is recorded in a list maintained by the Compliance department. IPA SA informs the affected client in a separate communication as part of the claims settlement related to this contract.

The client thus informed will then have the opportunity to make an informed decision regarding the provision of the service.

For further information regarding our conflict of interest policy, you can contact the compliance department at: compliance.ipa@axa-assistance.com