The information on the present web site is the subject of a system for the protection of personal data and a policy of respect for privacy in electronic communication.

AXA Assistance respects the privacy of users. The policy for the protection of physical persons in the context the processing of data of a personal nature by Community institutions and bodies is based on Regulation (EC) 45/2001 of the European Parliament and of the Council of 18 December 2000. Although you can navigate around the AXA Assistance web site without providing any information on yourself, personal information is sometimes required before we can provide you with on-line services that you request. AXA Assistance handles this information in accordance with to the policy described in Regulation (EC) 45/2001 cited above and thus provides you with information on the use of your personal data.

In this respect:

for each specific on-line service offered AXA Assistance, a member of data processing staff shall determine the purposes of the processing of data of a personal nature and the resources applied, and shall ensure that this on-line service complies with the policy as regards respect for privacy; within AXA Assistance, the member of staff responsible for data protection shall ensure that the provisions of Regulation (EC) 45/2001 are applied and advise those responsible for processing on carrying out their obligations (see article 24 of the regulation); and the European data protection controller shall exercise his functions as independent controlling authority for all the institutions and bodies of the European Union (see articles 41 to 45 of Regulation (EC) 45/2001). The AXA Assistance site provides links to other web sites. As AXA Assistance has no control over these, we suggest that you check their own policies on respect for privacy.

How we handle electronic mail that you send to us?

On this web site a number of e-mail addresses will bring up your mail program and invite you to send your observations to a specific mailbox. When you send such a message, your personal data will not be recorded except to the extent required to answer you.

How do we protect your data?

AXA Assistance will not use your personal information for any purpose other than those described above and will not in any event make them available for commercial purposes. All personal information is handled in accordance with the provisions on confidentiality and security set out in Regulation (EC) 45/2001 and the rules for security and confidentiality of the computer systems of AXA Assistance.