During your trip: everything you need in one place
Your card lives in your Apple Wallet or Google Wallet, available offline, always in sync. With just one tap, you’ll find:
24/7 assistance numbers with support in your language
A clear overview of your coverage and benefit limits
Free medical teleconsultation, available around the clock
Always at hand when you need to provide proof of insurance
Simple. Reliable. Always within reach
Access to your policy services, one tap away from your home screen
Available offline, when you need it most
Share the card with your fellow travellers, everyone has easy access
Your travel card, at every step of the journey
A missed connection, lost luggage, a doctor to find in an unfamiliar city… Your digital card has the answer, even offline.
Before you leave
From day one, your card gathers health information, local context and the documents to prepare for your destination.
While you're there
Emergency numbers, local medical contacts and your assistance line in one tap. Everything stays available on your phone, even without a network.
Once you're back
File and follow your claim directly from the app, upload your documents and track your reimbursement without paperwork.
Frequently Asked Questions
We've put together a list of questions that we hear most often from travelers.
It’s created automatically when you take out a policy and sent to you by email — free and included in your contract. Add it to your Apple or Google Wallet in a few steps for instant home screen access.
Your AXA digital card is available as soon as you purchase your policy. To add it to your Apple Wallet or Google Wallet, simply scan the QR code shown on the confirmation screen or included in your welcome email.
If you're the policyholder, you can also share the card with beneficiaries, giving everyone covered by the policy easy access to key travel information and services.
Don't worry. You can retrieve your digital card using the link included in your welcome email and add it to your new device. We recommend keeping the email easily accessible for future use.
If you need help, contact our 24/7 assistance team — they can pull up your file in seconds.
Yes your digital card is also accessible via the link in your confirmation email or through your AXA customer account. Adding it to your wallet is optional, but recommended for fastest access.
Once added to your wallet, the digital card is stored locally on your device and remains accessible offline. You can view all key information even when you’re in aeroplane mode or without a signal.